Contact us
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Please reach out.
Talk to sales
Reach out to our service-minded sales team to learn about how can help.
Become a partner
If you would like to collaborate on creating customer value, we would love to talk with you.
Meet the people
Meet the people who will be on your side.
Learn about us
Learn more about Aera.
Phone
Tired of texting?
Call us at +47 22 55 25 00
Oslo, Norway (HQ)
Askekroken 11, 0277 Oslo
Aera Payment & Identification AS
Organization number: 917 351 538
Supervisory authority: The Financial Supervisory Authority of Norway
Regulated occupation: Payment institution
Brussels, Belgium
Koning Albert II-laan 4, 1000 Brussels
Aera Payment & Identification AS, Belgium branch
Organization number: 0799.830.227
VAT: BE0799830227
Supervisory authority: National Bank of Belgium
Regulated occupation: Payment institution
Copenhagen, Denmark
Ryvangs Allé 91, DK-2900 Hellerup
Swiipe Payments ApS, Aera subsidiary
Organization number (CVR): 39060108
Submit a complaint
We want you to be satisfied, so please don’t hesitate to reach out if there’s anything you’re unhappy with. You can submit a complaint by via your login-area or by post. Please mark the letter with “Complaint” and use the following address:
Aera Payment & Identification AS
P.O. Box 4141 Sjølyst
0217 Oslo, Norway
To ensure efficient handling, please include as much relevant information as possible. We will gather all necessary details to assess your case thoroughly and aim to respond within 15 business days. If we’re unable to meet this timeline, we’ll let you know. If your complaint is not upheld, we’ll provide a written explanation and information on how to escalate the matter. If you're not satisfied with our response, you may escalate your complaint to the Norwegian Financial Services Complaints Board (Finansklagenemnda), which handles disputes with banks, insurers, debt collection agencies, and other financial companies. Visit www.finkn.no for more information.